Frequently Asked Questions

1. What types of billing services do you offer?

I provide comprehensive billing support for acupuncturists and wellness practitioners, including:

1. Full-Service Insurance Billing: Claim submission, follow-ups, denial management, and appeals.

2. Verification of Benefits (VOBs): Confirming patient insurance coverage and benefits.

3. Billing Audits & Cleanup: Identifying and correcting billing errors for a smoother process.

4. Ongoing Support & Guidance: Providing expert advice and assistance to ensure seamless billing operations.

2. How do you charge for your services?

I charge a percentage of paid claims, which typically ranges from 7% to 9% depending on the volume of claims processed. I offer a tiered pricing structure to reward higher-volume practices with lower rates. Patient copays are not included in this percentage.

3. Will I need to provide insurance information?

Yes! I’ll need detailed patient information, including their insurance details, in order to verify benefits and submit claims. Once you’re set up, I’ll handle the rest!

4. What insurance companies do you work with?

I work with most major insurance providers, including Aetna, Cigna, Blue Cross Blue Shield, UnitedHealthcare, and others. If you’re unsure about a particular insurance provider, feel free to reach out, and I’ll confirm whether I can work with them.

5. How do you handle denied claims?

I have a proven process for denial management. If a claim is denied, I’ll review the reason, correct any errors, and submit an appeal to get the payment processed. You won’t need to worry about handling denials yourself.

6. What if my practice is small or just starting out?

I work with practices of all sizes! Whether you’re just starting or already established, I’ll tailor my services to meet your specific needs. I offer flexible pricing options, including low minimum fees, to support practices at every stage.

7. How long does it take to see payment?

The time to receive payment can vary depending on the insurance company, but typically, you can expect to see payments within 30-45 days after a claim is submitted. I’ll track everything for you and keep you updated along the way.

8. How do I get started?

To get started, simply book a free consultation. We’ll discuss your practice, your needs, and how I can help streamline your billing process. Afterward, I’ll guide you through the setup to get everything running smoothly.

9. Can you help with past billing issues?

Yes, I offer billing audits and cleanup services. If you’re behind on claims or need help recovering missed payments, I can review your past submissions, identify errors, and ensure everything is in order.

10. How secure is my patient information?

I take the privacy and security of your patient information very seriously. I follow HIPAA-compliant practices to ensure all data is protected. Your patient’s health information is never shared without your consent, and all transactions are handled securely.